About Bizmark
At Bizmark, we’re transforming how people buy and sell businesses in Ireland and the World.
Our platform connects sellers and buyers in a smart, simple, and secure way — streamlining transactions, reducing stress, and building confidence every step of the way.
As we continue to scale, we’re looking for a Customer Success Specialist who’s passionate about delivering a seamless, supportive experience to our growing community. This role is central to how we onboard, retain, and grow relationships with our users — ensuring every customer feels heard, supported, and set up for success.
Reporting to:
Gareth, our CEO https://www.linkedin.com/in/garethcuddy
Time Commitment: Full-time
Location: Galway, Ireland or Remote (Ireland/UK time zone preferred)
What You'll Do
- Build strong, trusted relationships with our customers — from first contact through onboarding and ongoing support.
- Be the go-to expert on the Bizmark platform, confidently guiding users through features and best practices.
- Conduct check-ins and reviews with business buyers and sellers to understand evolving needs and identify opportunities to support them better.
- Develop and implement customer retention strategies to reduce churn and enhance satisfaction.
- Identify opportunities for account expansion and proactively surface new solutions or features to users.
- Monitor customer engagement and flag at-risk accounts early, taking proactive steps to re-engage and resolve issues.
- Work closely with the product, marketing, and sales teams to deliver feedback that drives meaningful improvements.
What We’re Looking For
- 3+ years of experience in a customer success or support role, ideally within a SaaS or tech-driven environment.
- A proactive mindset — you’re always one step ahead, spotting opportunities and challenges before they arise.
- Excellent communication skills (written and verbal) with the ability to simplify complex topics for any audience.
- Strong emotional intelligence — you listen well, respond with empathy, and earn trust quickly.
- Experience working with CRMs and support tools, with a strong grasp of customer lifecycle management.
- Results-focused and driven by goals, metrics, and customer outcomes.
- Experience in the business services, finance or property sectors is a plus, but not essential.
Why Join Us
At Bizmark, you’ll be part of a small, ambitious team making a big impact on Ireland’s business landscape. We work collaboratively, move fast, and care deeply about the people we serve. This is your chance to help shape the customer journey at a pivotal stage of growth — and build lasting connections with entrepreneurs across the country.
- Professional development and a strong learning culture
- 4-day week in June (after probation)
- Hybrid work policies (after probation)
- Team of A-players (a highly skilled, motivated team)
- Regular team-building activities (in-person and virtual)
- Strong emphasis on work-life balance / wellness benefits
